Change Password: Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.

Password Reset: On the Sign In page, click Forgot Password?, enter the email associated with your

account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can update your billing information by clicking

Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.

If you signed up through the iOS or Android app stores, you'll need to change your payment method with the respective store you signed up with.

Once signed into your account, you can cancel your subscription by clicking Profile at the top right. Then select Purchases. Click on Cancel Membership then follow the on-screen prompts.

If you signed up through the iOS or Android app store, you'll need to cancel your subscription through the respective store.

Click here to view our refund policy.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid.

With the nature of technology, there could be several different causes for playback issues when viewing streaming content online.

Here are some initial steps we recommend taking:

1. Check your internet connection. A slow internet speed can impact your video playback.

2. Check your device. Make sure it is up-to-date with all recent software updates.

3. Check your App for any updates available.

4. Restart your device and internet. If you're on a Wi-Fi network, restart your modem and router.

For more support please visit our help center: https://help.streaming-subscription.com/en/

For technical and billing support please contact: 

fwfg@streaming-subscription.com 

For all other inquiries, including questions about content and safety, please contact support@FWFG.com